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  • WHAT ARE THE DIFFERENCES BETWEEN "ARCA" AND "ARCA LITE" SHOWCASE?

    The main differences between the two types of showcases that Ecometa offers lie in the thickness of the panels and the edge finishing. Specifically, the "Arca" showcase consists of 5 panels of Plexiglas 5 Millimeters thick, with edges finished at 45° using a special diamond cutter, making the edges completely transparent and 100% dust-proof. The "Arca Lite" showcase consists of 5 panels of Plexiglas 4 Millimeters thick, with edges maintaining a 90° Laser finish, which when assembled together through a simple slot-in system, make the showcase completely dust-proof.

  • ARE THE DIMENSIONS OF CUSTOM-MADE SHOWCASES INTERNAL OR EXTERNAL?

    For the Arca Showcase with a classic base, consider an additional 1 mm on each side over the dimensions entered in the configurator or seen in the product description. For a large thickness base, consider an additional 5 mm per side. For the Arca Lite Showcase, the values become 2 mm more per side with a classic base and remain unchanged for the large thickness base.

  • CAN I TRACK MY SHIPMENT?

    Once the product is shipped, you will receive an email with the shipment tracking, so you can monitor the arrival of your Showcase. You can also check the status of your order on the "Order History" page.

  • HOW LONG DOES IT TAKE FOR THE SHOWCASE TO ARRIVE FROM THE TIME OF ORDER?

    On average, the showcases are shipped 7-8 working days after the order or payment is finalized, depending on the payment method chosen.

  • DOES THE SHOWCASE ARRIVE ASSEMBLED OR DISASSEMBLED?

    The showcases arrive disassembled, complete with paper instructions and an explanatory video on YouTube.

  • I CAN'T FIND THE SHOWCASE THAT SUITS ME, WHAT CAN I DO?

    No problem: you can go to the "create your Showcase" section and customize your product, or contact us from the "Contacts" section of the site!

  • WHY ARE THE SHOWCASES NOT GLUED?

    After over 40 years in the industry, we know that glued showcases can present various issues: a disassembled showcase guarantees, in case a corner is damaged or a panel is scratched, the replacement of just that part without needing to buy a whole new showcase; we can create showcases of any size, which is difficult with glued showcases; showcases do not arrive broken, which would likely happen with a glued showcase.

  • WHAT MATERIALS ARE USED FOR THE SHOWCASES?

    For Ecometa products, only high-quality materials are used: we use Plexiglas, a registered trademark. This material is guaranteed for 30 years against yellowing, offers UV protection, and ensures incredible transparency.

  • DOES THE SHOWCASE ARRIVE WITH FILMS?

    The plates of your showcase will have two films, one easily visible in blue and a transparent one, which will make your plate appear opaque. Both are to be removed, and the result will be incredible...

  • HELP! MY SHOWCASE IS NOT TRANSPARENT!

    Don't panic! All the showcases we ship undergo various quality checks! If you find yourself with a showcase that is slightly blue or a white opaque, you have definitely forgotten to remove a film! Remember that protective films are applied to both sides of each plate!

  • MY SHOWCASE ARRIVED BROKEN, WHAT SHOULD I DO?

    Don't worry! Occasionally, during the movement of the shipment, the courier may accidentally break one or more pieces inside the package. Please immediately report the breakage through the appropriate contact form, indicating the quantity of broken pieces and the measurements, and don't forget to attach photos of the damage.

  • HOW CAN I RECEIVE AN INVOICE FOR MY ORDER?

    For European customers who need to receive an electronic invoice, it is possible to enter the SDI Code and PEC in the "Information" section of your personal page.

  • SUSTAINABILITY: HOW DO YOU HELP THE ENVIRONMENT?

    By choosing partners committed to reducing their carbon footprint and using recycled materials, Ecometa is committed to reducing its environmental impact.

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